Refund Policy

At Syncora AI, we want you to be completely satisfied with our service. If you're not happy with your subscription for any reason, we're here to help. This refund policy outlines our refund process and eligibility.

Eligibility for Refunds

Refunds are considered on a case-by-case basis. We evaluate each refund request individually to ensure fairness for all customers.

• Technical issues preventing normal use of the service
• Billing errors or unauthorized charges
• Service outages or significant disruptions
• Account suspensions due to policy violations are not eligible for refunds

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@syncoraai.com
2. Include your account email, subscription details, and reason for the refund request
3. Our team will review your request within 2-3 business days
4. If approved, your refund will be processed within 5-7 business days

Refund Processing

• Refunds are processed to the original payment method
• Credit card refunds typically appear within 3-5 business days
• PayPal refunds are usually processed within 1-2 business days
• Processing times may vary depending on your bank or payment provider

Subscription Cancellation vs. Refund

Canceling your subscription and requesting a refund are separate actions. If you cancel your subscription but don't request a refund, your account will remain active until the end of your current billing period. After that, no further charges will be made.

Partial Refunds

In some cases, we may offer partial refunds for technical issues or service interruptions. The amount refunded will be prorated based on the unused portion of your subscription and the severity of the issue.

Non-Refundable Items

• Third-party integrations or API usage fees
• One-time setup fees (if applicable)
• Accounts terminated due to violation of our Terms of Service

Contact Us

If you have any questions about our refund policy or need to request a refund, please don't hesitate to contact our support team. We're here to help and ensure you have a positive experience with Syncora AI.