Terms of Service

Effective Date: January 3, 2026

Welcome to Syncora AI ("we", "our", or "us"). By accessing or using our AI-powered marketing automation and CRM platform, tools, or services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you may not use the Service.

1. Eligibility and Account Registration

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you meet this age requirement.

To access certain features, you must create an account using Google or email authentication. You agree to provide accurate, complete, and current information and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials (e.g., password, connected Google account) and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

2. Use of the Service

You agree to use Syncora AI only for lawful purposes, in good faith, and in accordance with these Terms and any applicable laws, rules, and regulations. You are solely responsible for all activity that occurs under your account.

Syncora AI is designed for business-to-business marketing and sales automation. You may not use the Service for consumer marketing, spam, or unsolicited commercial communications without proper consent and opt-in mechanisms.

  • You agree to comply with all applicable third-party terms of service when using their services in conjunction with Syncora AI (e.g., Google Ads Policies, Google API Terms of Service, Google Gemini terms).
  • You acknowledge that Syncora AI uses AI models for certain features. AI-generated content may not always be accurate, complete, or free from bias. You are solely responsible for reviewing and validating any AI-generated content before use.
  • You understand that Syncora AI operates as a tool to assist your marketing efforts and does not guarantee specific results (e.g., ad performance, lead quality, conversions).

3. Third-Party Integrations and Data Access

When you connect third-party services to Syncora AI (such as Google Ads, Meta Ads, Gmail, Slack, or other marketing platforms), you authorize us to access, process, and store your data as permitted by those platforms and in accordance with our Privacy Policy.

We use this data solely to provide the marketing automation and CRM features you've enabled, such as campaign management, lead tracking, email sending, and analytics. You are responsible for ensuring that your use of third-party integrations complies with all applicable laws and the terms of those third-party services.

We are not responsible for the functionality, availability, or any changes to third-party services. Your continued use of connected services is subject to the third party's terms and policies. You may disconnect any third-party service at any time.

4. Intellectual Property

All content, features, and functionality of the Service (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof), are owned by Syncora AI, its licensors, or other providers of such material and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You may not copy, modify, distribute, sell, or lease any part of our Service or its content, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit those restrictions or you have our written permission.

**User-Generated Content / AI-Generated Content:** You retain ownership of any content you create, upload, or generate through the Service (excluding our underlying intellectual property). By using the Service, you grant Syncora AI a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content solely for the purpose of operating, improving, and promoting the Service. We disclaim all liability for the accuracy, completeness, or legality of any user-generated or AI-generated content.

5. Acceptable Use

You agree not to use the Service:

  • In any way that violates any applicable federal, state, local, or international law or regulation, including anti-spam laws (CAN-SPAM, CASL, GDPR, etc.).
  • To send unsolicited commercial emails, bulk marketing messages, or spam through any connected email service (Gmail, SMTP, etc.) without proper consent and opt-in mechanisms.
  • To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Service, or which, as determined by us, may harm Syncora AI or users of the Service.
  • To transmit, or procure the sending of, any advertising or promotional material without our prior written consent, including any "junk mail," "chain letter," "spam," or any other similar solicitation.
  • To impersonate or attempt to impersonate Syncora AI, a Syncora AI employee, another user, or any other person or entity.
  • To misuse the Service (e.g., hacking, introducing viruses, circumventing security measures, scraping data without authorization).
  • To upload or generate content that is illegal, fraudulent, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable.
  • To use the Service to generate or manage ads that violate the advertising policies of Google Ads, Meta Ads, or any other connected platform.
  • To use AI-generated content for deceptive or misleading purposes, including fake reviews, manipulated testimonials, or content that misrepresents facts.
  • To send marketing emails or messages without obtaining proper consent from recipients, or to use the Service for spam, bulk unsolicited messaging, or email warming activities.

5.1 Email Marketing Compliance

When using Syncora AI's email features, you must comply with all applicable email marketing laws and regulations, including but not limited to CAN-SPAM Act, CASL, GDPR, and other anti-spam legislation. You are solely responsible for:

  • Obtaining explicit consent from email recipients before sending marketing messages
  • Providing clear opt-out mechanisms in all marketing emails
  • Honoring opt-out requests within 10 business days
  • Maintaining accurate sender information and physical mailing addresses
  • Not using purchased, rented, or scraped email lists

We reserve the right to suspend or terminate accounts that violate email marketing laws or send unsolicited commercial messages through our platform.

6. Fees and Billing

Syncora AI offers both free and paid subscription plans. By subscribing to a paid plan, you agree to pay all applicable fees and taxes as specified in your subscription. All fees are billed in advance and are non-refundable except as expressly stated in our refund policy.

We reserve the right to change our pricing upon 30 days' notice. Your continued use after a price change constitutes acceptance of the new pricing. Failure to pay may result in suspension or termination of your account and access to the Service.

7. Termination

We may suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the Service will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Upon termination of your account, we may delete your data associated with that account. We are not responsible for any data loss.

8. Disclaimers

Syncora AI is provided “as is” and “as available” without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

We do not warrant that the Service will be uninterrupted, secure, or error-free. We do not guarantee specific marketing results, ad performance, lead quality, conversion rates, or any financial outcome from your use of the Service. You acknowledge that AI-generated content may contain inaccuracies, biases, or not be suitable for all purposes. You are solely responsible for reviewing and using any AI-generated content.

You agree that your use of the Service is at your sole risk.

9. Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall Syncora AI, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

10. Indemnification

You agree to defend, indemnify, and hold harmless Syncora AI and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms; or c) your violation of any third-party rights, including without limitation, any privacy or intellectual property rights.

11. Governing Law and Dispute Resolution

These Terms shall be governed and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.

Any dispute arising from or relating to the subject matter of these Terms shall be settled by binding arbitration in Miami, Florida, in accordance with the rules of the American Arbitration Association. Judgement upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. Notwithstanding the foregoing, each party shall have the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

You agree that any disputes between us will be resolved on an individual basis only and that you will not bring any claim as a plaintiff or class member in a purported class, collective, or representative proceeding.

12. Modifications to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

13. Miscellaneous

  • Entire Agreement: These Terms constitute the entire agreement between you and Syncora AI regarding our Service and supersede and replace any prior agreements, oral or otherwise, regarding the Service.
  • Severability: If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
  • Assignment: You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect.
  • Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
  • Beta Features: The Service may include beta features. Beta features are provided "as is" and may contain bugs, errors, or other problems. You use beta features at your own risk.

14. Contact Us

If you have any questions about these Terms, please contact us at:
📧 support@syncoraai.com
🌐 https://www.syncoraai.com/